[Resolved]  Croma — laptop more damages at but not get repaired from them

Address:

Mumbai City, Maharashtra

On 29.06.2019 i visit at croma store (Century bazaar mumbai) with my laptop because of difficult to find to open laptop screen. I told the croma staff mr akash ashiyani (Sales persone) that i have purchased laptop from your store from last 1.5 year and now difficult to find to open laptop screen. When we going to open that time we found some gapes on screen plate.
I all ready told him the problem but by croma staff mr akash ashiyani had not taken any care while opening a screen, he directly forcefully open laptop screen and that time laptop get more damages, laptop screen open...
That time at incident place another croma staff was available there (Mr rasen devendram).
I told him to stop to open laptop screen and ask to called technical person.
The technical staff (Mr nafis) checked and told me that laptop hinges got damages due to that laptop not properly handling. But he not ready to accept that laptop got more damages because of staff. I told to store manager (Mr nitin naik) he also not ready to accept the mistake done by his staff. I told him that i want my laptop to be repaired. They told me that will send to hp service centre and send quotation regarding repair charges...
They take all most 10 days to send me quotation of repair charges.

On 08.07.2019 they send me quatation by mail for rs 12999 repair charges.

Why i have to bear this much charges where laptop get more damages by store persone only.

Again i visited the store on 11.07.2019 that time mr nafis (It persone) told me that store manager is not available at this time he is on leave so we can't help you, told me to come again on 13.07.2019.

Again i visited on 13.07.2019 but that time also mr nafis (It persone) told me that manager is not available in store so we can't help you. That day also employee (Mr rasen devendram) said that employee mr akash ashiyani had open the laptop screen forcefully.

Again i visited on 15.07.2019 that time employee (Mr rasen devendram) denied from his statement that mr akash ashiyani not open the laptop screen forcefully. Store manager (Mr nitin naik) also not accepting that laptop got damages by his staff (Mr akash ashiyani).
I told him from first day that you can check your cc camera. But they have not checked cc camera.
Again they told me that we will check and inform you same.

Again i visited in croma 17.07.2019 that day croma not bothered to respond me. Again that day one supervisor told me that manager is not available so we can't help you.

Again before visiting the store i called mr raj mahalek on 18.07.2019. When i called that time they told me that please visit the store.

Again i visit the store on 19.07.2019, but store manager mr nitin naik not ready to accept the mistake done by his staff mr akash ashiyani. Store manager waited me 2 hour to show me the çc camera footage. Cc camera footage showing that by mr akash ashiyani had open laptop screen forcefully but store manager also not ready accept that.
Told me that repair charges is 12999/- by quoting authorised hp service centre for to change whole body of laptop.
This type of seller and service centre charge so much amt to repair.
New laptop purchase cost is 30000/- and repair charges is 13000/-
Finally croma store not repaired my laptop. They take 21 days to check the çc camera. Result is zero.
I visited to store 5 to 6 times between 21 days but they not bothered.
Very very worst customer service in croma retail.
It seems croma just for selling the product. No customer service. I will suggest the people not to buy the product from any croma store.