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[Resolved]  Croma — Laptop Sales

The salesman didn't give complete specifications of the product. That man didn't specify that l340 is a gaming laptop. Such ignorance is a total blunder. That salesman also forgot to check the offers which lead to wastage of our time. How can they become so irresponsible! Also they were so rude to the customers. When i told them to give some discount other than that 3k discount since we are their regular customers they responded that if we wanted to purchase it then this is the final price otherwise you can leave. Is this a way to talk to customers! They are just getting ahead of themselves just because a crowd of people visited the store that day. That day it was my necessity so i kept quiet but i need to raise this issue further. Croma was not like that before as long as i remember. They were polite and didn't give half information to the customers regarding products. Now they have changed drastically. They just want to to remove as much cash as possible from their customers. I asked my friend and he told me that earlier croma used to do that *partition*for free. Now they charge rs 800 for it... For that 2 minute work. Come on dude its a 60k+ worth product and you can. T give us partition free as compensation for wasting our precious time and effort. Such frugality?! Need urgent resolution on this matter. I need to escalate this matter. Highly dissatisfied with the customer service. Due negligence and ignorance seen on the spot. Highly disappointing. Just extorting money from the customers. Need to file a ho complaint on this matter asap. The store manager did not show any concern on this issue. Is that the way you treat your customers? Need immediate response.
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Complaint marked as Resolved Aug 15, 2020
They contacted me via mail saying they will get in touch with me soon. I was contacted later in 2 days. The matter has been resolved and has been taken care of. Satisfied with the quick response and the resolution offered.

Complaint Status


[Aug 04, 2020] Croma customer support has been notified about the posted complaint.
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    Croma
    Customer Care Service
    Customer satisfaction rating
    68%
    Complaints
    1708
    Pending
    498
    Resolved
    993
    Croma Phone
    +91 72 0766 6000 [Helpline]
    +91 22 6761 3600 [Support Office]
    +91 40 6722 6870 [International Helpline]
    Croma Address
    Unit no.201, 2nd Floor, Akruti Center Point, MIDC, Andheri East, Mumbai, Maharashtra, India - 400093
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