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[Resolved]  Croma — led tv | sold with false commitments

I was informed of replacement as one of the usp when due to which i bought chroma led tv.

Not within a month i encountered a situation where motherboard malfunctioned and i raised a complaint for replacement. Engineer visited to check the issue at my residence and took video footage of the issue as well (Attached)

I am now being told and forced to undertake repair on motherboard instead replacement of the tv.

I am looking to escalate this to highest of authorities unless there is an option to opt for outside chroma.

It’s been over a month approx where in i’ve been chasing to close the issue. Request your urgent attention for resolution.

Highly disappointing,
Complaint marked as Resolved 2020-05-31 12:53:08

Complaint Status

[May 31, 2019] Croma customer support has been notified about the posted complaint.
Verified Support
Croma Customer Care's response Apr 23, 2020
Hi, trust your issue has been resolved, do feel free to reach out to us in case of any further assistance. #BrighterEveryday
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    Croma Phone
    +91 72 0766 6000 [Helpline]
    +91 22 6761 3600 [Support Office]
    +91 40 6722 6870 [International Helpline]
    Croma Address
    Unit no.201, 2nd Floor, Akruti Center Point, MIDC, Andheri East, Mumbai, Maharashtra, India - 400093