Croma — Lenovo charger issue

LENOVO IDEAPAD 3

Nov 18, 2023

Address:

LOCATED INSIDE THE DLF SAKET MALL

I bought lenovo laptop before 2 year then croma gave me display model and also i extennded the 1 year warranty, now i'm facing some issues in my charger so then i went to lenovo service centre they was telling me that your charger serial number is different, i can't help you in this scenerio, so you can reach out to your dealer then i went to dlf saket and they was telling me your charger not covered in this warranty but when i called to customer care service of lenovo they was telling me your charger under warranty but your serial number is different . So this is my last experience is very worst of your company and i'll never ever purchase anything from your company. Thank you. The date of incident is 08/11/2023

Was this information helpful?

No (0)

Yes (0)

Croma customer support has been notified about the posted complaint.

Verified Support

Nov 21, 2023

Croma Customer Care's response Hi there, as per our processes, we request that you kindly submit the product at a Croma store near you. Our team will then submit it at the brand's service centre, and based on their observations, we shall proceed with the resolution of your concerns.