[Resolved] Croma — Lg dvd player 5.1 which comes with lg tv | |||||
Hello I have a bought an LG LED TV from one of your stores in Koramangala on 1st of May 2016 and an LG DVD player was included with the product. I was initailly promised that the product will be delivered in 2-3 working days. But now I have been chasing up your customer care regarding the product from 15th of May 2016 and still get no proper professional response from them until 31st of May which is 31 Days after buying the product. I have called numerous times for the product and the customer care replies are as follows: 1. On 15th May: Please give us 24 hours time and we will let you know the status 2. On 16th May: Please give us another 24 hours 3. On 17th May: Please give us 72 hours of time, we will arrange the product by 20th 4. On 20th May-Product still not delivered: We will arrange a call back from supervisor in 1 hour 5. On 20th May: I called 3 times and I was promised call backs which never happened even until 1 week 6. On 22/23rd May : we will arrange a call back with the store 7. Finally I decided to return the TV or arrange for an alternate product or provide me vouchers for the same so that I can buy a similar product. Then your Customer care says wait till 31st and it will be delivered, if not we will arrange for an alternate product or cash refund ...and it is still not delivered. I have called up again and they say give us 24 hours?????? This is highly unprofessional and Croma lacks minimum customer service skills or courtesy that they cannot keep in touch and update the customer. It's a big shame that the company and it's system cannot still tell me when the product can be delivered after 31 Days???? and even on 31st they say that the product will be delivered SOONER!!! and when I asked when is this SOONER, they don't have an update. So is this SOONER 1 MONTH OR 1 YEAR OR 10 YEARS???? Croma lacks minimum professionalism and they can never keep up their word If the product is out of stock, why do you even sell it to the customer and why don't you maintain transparency while selling the product that it won't arrive till 1 or 2 months. Is business all about SELLING for Croma??? Was this information helpful? | |||||
Aug 12, 2021 Complaint marked as Resolved Croma customer support has been notified about the posted complaint. Verified Support Apr 23, 2020 Croma Customer Care's response Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.
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+91 22 6761 3600 [Support Office]
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Unit no.201, 2nd Floor, Akruti Center Point, MIDC, Andheri East, Mumbai, Maharashtra, India - 400093
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I have a bought an LG LED TV from one of your stores in Koramangala on 1st of May 2016 and an LG DVD player was included with the product. I was initailly promised that the product will be delivered in 2-3 working days.
But now I have been chasing up your customer care regarding the product from 15th of May 2016 and still get no proper professional response from them until 31st of May which is 31 Days after buying the product.
I have called numerous times for the product and the customer care replies are as follows:
1. On 15th May: Please give us 24 hours time and we will let you know the status
2. On 16th May: Please give us another 24 hours
3. On 17th May: Please give us 72 hours of time, we will arrange the product by 20th
4. On 20th May-Product still not delivered: We will arrange a call back from supervisor in 1 hour
5. On 20th May: I called 3 times and I was promised call backs which never happened even until 1 week
6. On 22/23rd May : we will arrange a call back with the store
7. Finally I decided to return the TV or arrange for an alternate product or provide me vouchers for the same so that I can buy a similar product. Then your Customer care says wait till 31st and it will be delivered, if not we will arrange for an alternate product or cash refund
...and it is still not delivered. I have called up again and they say give us 24 hours??????
This is highly unprofessional and Croma lacks minimum customer service skills or courtesy that they cannot keep in touch and update the customer. It's a big shame that the company and it's system cannot still tell me when the product can be delivered after 31 Days???? and even on 31st they say that the product will be delivered SOONER!!! and when I asked when is this SOONER, they don't have an update. So is this SOONER 1 MONTH OR 1 YEAR OR 10 YEARS???? Croma lacks minimum professionalism and they can never keep up their word
If the product is out of stock, why do you even sell it to the customer and why don't you maintain transparency while selling the product that it won't arrive till 1 or 2 months. Is business all about SELLING for Croma???