[Resolved] Croma — lg washing machine installation

athak39

Address:

Gurgaon, 122001

It was the biggest mistake of my life to buy products from a CHROMA store. Product was delivered on Feb 03, 2020, and no installation has happened until today. When I called on Feb 06, 2020, I was told that they forgot to raise an installation request. WOW! I confirmed my details, and told them that the installation was supposed to happen to a new address. That lady took down my new address and assured that the installation would be 100% done the next today. To my surprise, no one came the next day as well. I called CHROMA customer care on Feb 09, 2020 atleast 3 times and I was assured of a call back and installation the same day. This time I was not surprised that no one called back as I had understood CHROMA's pattern of lying to customers and their utterly unethical customer service. When I insisted on speaking with a Supervisor, one representative put me on hold without asking my permission. Just Brilliant Chroma! I would make sure to spread this word on the internet now. Thank you for nothing.

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May 28, 2020

Complaint marked as Resolved

Croma customer support has been notified about the posted complaint.

Verified Support

Feb 13, 2020

Croma Customer Care's response Hi Sir, we regret to hear about your unpleasant experience, we will definitely convey your feedback to the concerned team. We request you to kindly reach out to us via email at [protected]@croma.com or call on [protected] in case you need further support.

Feb 13, 2020

Updated by athak39 Thank you for the Installation after 7 days.

Verified Support

Apr 27, 2020

Croma Customer Care's response Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.