| Address: | Croma south ex new delhi |
A Disheartening Experience with Croma: A Nightmare with My MacBook Air M1
I recently had a truly disheartening experience with Croma involving the purchase of a MacBook Air M1. Just two days after buying the laptop, I discovered a glaring manufacturing defect that made me question the integrity of Croma's practices. The caps lock key on the device was abnormally unresponsive, requiring an excessive amount of pressure to function properly. Additionally, I was shocked to experience mild electrical shocks while charging the laptop. Naturally concerned, I reached out to Croma's customer service for assistance.
Their response was unexpected and disappointing. Instead of taking responsibility for the defective product they sold me, they directed me to visit an Apple store for a diagnosis. Following their advice, I made my way to the Apple store and consulted with one of their experts, who promptly confirmed the issues with my MacBook Air. The Apple representative advised me to return to Croma and request a replacement.
Hoping for a swift resolution, I returned to Croma with high expectations, only to have them shattered. The staff at Croma refused to provide a replacement and insisted on taking my laptop for repairs, which would take a frustrating seven additional days. Imagine my dismay when I realized that within just 48 hours of owning a brand-new laptop worth a substantial sum, I was now faced with the prospect of relinquishing it for an extended period.
Reluctantly, I agreed to leave my MacBook Air at Croma, hoping to have it fixed as soon as possible. However, two days later, I received a call from Croma, claiming that there was nothing wrong with the laptop and that I needed to collect it. This baffled me, as both the Apple store genius and Croma's own managers had clearly acknowledged and replicated the issues I was facing. Despite this, Croma insisted that I retrieve the laptop as it was, without any repairs or replacements.
To collect my supposedly "problem-free" laptop, Croma directed me to visit their store and obtain a document, which I promptly did. However, upon reaching the designated Apple store, I was informed that my MacBook was not there. To my dismay, Croma had provided me with the wrong address, and the store was on the brink of closing for the day. I pleaded with them to wait just ten minutes for my arrival, but to no avail. By the time I reached the store, it was closed, with no one in sight. Attempting to contact Croma's support for assistance, my calls went unanswered for an agonizing fifteen minutes. Eventually, they called me back, only to deliver more excuses and ask me to come back another time.
This entire ordeal severely disrupted my work, forcing me to travel to multiple locations for a problem that was not of my making. As a dedicated professional and a sincere customer, I expected a different outcome when purchasing a MacBook from both Apple and Croma. However, both companies have profoundly let me down, consistently providing misguided information and treating me as a mere pawn in their game.
As an honest doctor who simply sought to acquire a MacBook, I find myself deeply disappointed and disillusioned by this experience. The events of the past five days have caused immense frustration and inconvenience, leaving me questioning the integrity and professionalism of both Apple and Croma.
All I am requesting is replacement for my defective product at earliest
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