[Resolved] Croma — manufacturing defect in water dispenser

nishikant mishra

from New Delhi, Delhi

Address:	New Delhi, Delhi, 110092
Website:	www.croma.com/?utm_source=googlemybusiness&utm_medium=organic&utm_campaign=a089

2 week ago i purchased a water despencer from croma preet vihar. They told us if there are any defects or any faults in despencer you can easily replace it with in 2 years. After two days of purchase the normal button of water nozzle gets stucks and all the water came out side. I called to croma regarding this and they send their technician. They opened the despencer & checked and they also found same problem. But after set up all the three buttons (Hot, normal & cold) are not working. Now we called many time to the croma customer care they always say that "we registered you complaint & we will call you regarding this" but till now there are no message or call from their side.

Please help us regarding this. We want to replace this despencer because i am not able to use it.

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Oct 24, 2018

Complaint marked as Resolved

Croma customer support has been notified about the posted complaint.

Verified Support

Sep 20, 2018

Croma Customer Care's response Dear Nishikant,

We apologize for the inconvenience. Kindly help us with your contact number, email ID and invoice number at https://bit.ly/2L9ilGr so that our team can assist at the earliest.

Croma, Making Every Day Brighter

Verified Support

Sep 23, 2018

Croma Customer Care's response Dear Nishikant,

We didn't hear back from you. Please share the above-mentioned details so that we can assist you further at the earliest.

Croma, Making Every Day Brighter