[Resolved] Croma — [protected]@samsunga80

sunny181920

from Mumbai, Maharashtra

Address:

Ground floor/First Floor ,#45/1-1, Woody's, 17th Main, 5th Cross, Marenahalli Rd, 2nd Phase, J. P. Nagar, Bengaluru, Karnataka 560078, 560078

My mobile was given to the chroma jp nagar outlet for repair on monday (25/11/2019), it had only small scratches as per they had mentioned on the receipt. After 5 days they are telling your mobile had liquid in inside and also if open the mobile for repair then you have to pay for physical damage also. I have purchased so many expensive things from them. Cooler, washing machine, mobiles, etc
My mobile is in warranty, they are making the false claim after 5 days and ridiculous service. Please help me on this matter. I have been chasing them from last so many days to give an update on the mobile, they said they are checking it and then they have not event opened my mobile. How to trust this cheaters.
It is harassment to me after 5 days they are telling take your mobile back

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Feb 10, 2020

Complaint marked as Resolved

Croma customer support has been notified about the posted complaint.

Verified Support

Jan 10, 2020

Croma Customer Care's response Greetings From Croma, I request you to kindly share you registered contact number and invoice details so that I can assist you further. Or you can reach out to our customer care team on[protected] or write an email at [protected]@croma.com.