[Resolved] Croma — Motorola cordless phone

Srivastava Deepak

from Delhi, Delhi

Address:	New Delhi, Delhi, 110075
Website:	Www.Croma.com

I bought this motorolla cordless phone 7 months back from croma and it was giving a lot of issues so i handed it to croma for repair on august 13th, 2016. I got a call today i. E. Aug 24th, 2016 from croma stating that the service centre of motorlla cordless phones are in mumbai not in delhi so the phone will be sent to mumbai for repair which will take an additional 10 days.
Questions...
1. Why was i not informed by croma that the product which i am buying will take a month of time to get repaired.
2. Why was i not informed for 10 days after handing over my phone to croma. If the service centre was in mumbai why was the phone not sent initially.
3. Is there any tat, that you really follow when you are service industry or is that depends on your mood.

I have no phone at my place and i am not able to use my landline. If this was to take so much time i could have given a replacement phone till you are not givig me my phone.

Dear customer, your service request del130816ws00045 is registered with us & shall be resolved at earliest. Please call [protected] for any query

Above is the ticket number.

I am sure someone will respond to wha i am submitting.

Regards
Deepak

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May 25, 2020

Complaint marked as Resolved

Croma customer support has been notified about the posted complaint.

Verified Support

Apr 23, 2020

Croma Customer Care's response Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.