[Resolved]  Croma — multiple issues

Address:

122001

Below email sent to Tata as no contact Email ID for Croma. Expecting a response.

Hi Team,

As there was no nodal officer or contact email for one of your operative company Infiniti Retail which operates under brand Croma, hence reaching out the contact email for the parent companies.

Apologies for reaching out to you but did not had any other option. Contacting the official number [protected] is very time consuming and without any resolution.

This email is in relation to purchase done through Croma for Whirlpool air conditioner and the below listed problems. I had raised my concern to the Croma phone number and the service request number was SR[protected]. The matter is still not resolved. Here are the concerns.

1.) While purchasing the AC I was promised a gift coupon of INR Rs. 500 however while making the payment I was informed that the coupon is not applicable.

2.) I was promised that the installation will be free, however I was charged INR Rs. 500 (have the receipt for the same). When informed the technician of Whirlpool that the installation should be free they declined. As previously mentioned that contacting the Croma number is very time consuming I was left with no option and made the payment.

3.) The AC remote was not sent separately and was inserted in the AC. Intialy we thought the remote was not provided and when we started the AC then we realised that the remote had got stuck in the AC fan. Not sure if this has caused a severe damage to the AC. The AC is running ok at present.

4). The remote provided does not belong to this model of AC and does not work at all.

5.) The AC water drainage pipe has also not been provided.

As mentioned that intialy we thought the remote was not provided so I had placed my complaint at 9:52 AM. I had specifically asked to place my complaint on priority but then also I received a call back from Croma at 4:00 PM approx. I was informed that the matter will looked upon, but till date no resolution has been provided.

First I had never expected that I will go through all theses problems with one of the most reputed company of India. But still have some hope that these matters will be looked into with utmost priority.

I am including the purchase receipt and the receipt for the charges paid for the installation.

Product Details:

AC Brand: Whirlpool
AC Type: E-Whirphool W/AC 1.5T MAGICOOL COPR 5S
Date of Purchase: February 26, 2018
Date of Installation: February 28, 2018
Date of Complaint: February 28, 2018

Thanks and regards
Nitin Sivastav