[Resolved] Croma — Newly purchased Iphone 13

Vijay VALLAKATI

from Mumbai, Maharashtra

Feb 1, 2023

Address:

Pratiksha nagar,Sion koliwada Mumbai 22

I had a great build up for Apple products, so recently I had purchased a new iPhone 13 from a popular seller called Croma in (Sion)Mumbai. I bought the phone on 23rd Jan 2023, just after 6 days on 30th Jan 2023, my Phone's display issue occurred, which is an manufacturing defect. So I have to submit my phone in Croma store. So they are providing me the solution of repair rather than replacement. I have also tried reaching Apple support, but it was of no use. I'm expecting a replacement as it is just 7 days old. But I haven't got any support from neither Apple support nor Croma store. Hence it is been sent to Ivenus not sure for replacement. Not expected such a support from Croma. I will never recommend any of the apple products or any products to anybody in my circle. I hope if they really had some better support.

Regards,
Vijay Vallakati

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Mar 27, 2023

Complaint marked as Resolved

Croma customer support has been notified about the posted complaint.

Verified Support

Feb 02, 2023

Croma Customer Care's response Hello Vijay, we request you to kindly submit the product at the Croma Retail outlet near you. Our team, will then submit it at the brand's service center and based on their observations, we shall proceed toward the resolution to your concern.