[Resolved]  Croma — No clue on delivery and bad service

Address:

411057

This is with respect to a delivery of a Cooler that was expected to be reaching my house between 1200 hrs and 1700 hrs yesterday is still not traced anywhere in your system.
I had bought a Symphony Cooler on 26 March 2016 with a printed delivery date of 27 March 2016 in the mentioned time above from Croma, Wakad.
As I write to you, no delivery has happened nor a call to apologies. No one informed when this would be done.
Frustrated, I called some time back to Customer Care Number and it was mentioned that the product had moved from the warehouse. No further input they had nor they have any idea why it is not delivered. The only input I have received was they will update me in next 24 hours time. I was not happy of the service. 1st no one cared of my product delivery and the status, 2nd no one bothers the value of my time.
I requested to either log a complain or escalate it to any person in your esteemed organisation to give me the assurance of my the product I have purchased will be delivered. Unfortunately, I did not get that too. I was put on hold and have been informed that I will receive a call in next 1 hour as the person is busy.
I know this could be an everyday thing for you. Delay in logistics could be possible. But don't you expect the customer to be informed and updated. At the least you should have a process to track where the product is to update.
I have been a TATA employee myself and feel proud of the same. I don't want Indian brands to loose reputation like this.
Estimating someone in your team will read this and respond.