[Resolved]  Croma — No responsibility of gift vouchers

Address:

Thane

My previous organisation gifted me Croma gift vouchers worth Rs 11000 (purchased from Amazon. In) on May 5th 2022 and the same expired on Nov 5th 2022.We were affected due to covid n hence couldn't complete the puchase within the stipulated timeline, we got back to Croma on 18th Nov 2022 requesting if the vouchers could be revalidated. From that day Croma has been taking us round and round with the only intention of misleading us and somehow coming out of a way to pay for the vouchers.Earlier they asked us to reach out to Amazon since the vouchers were purchased from Amazon which was utterly stupid since these were clearly not Amazon vouchers but we still did get a confirmation from Amazon who told us that since the issuing authority is Croma we need to reach out to Croma . I have been reaching out to Croma each day everyday for following for this request (Re: Revalidation of expired gift vouchers(C[protected] and all i have been hearing is that the backend team is working on the issue and will get back, this went on until the past 10 days so i raised the issue to Croma grievance who assured that the case is being looked into but they too came back and informed that the voucher numbers i have shared are not Croma vouchers so as proof i sent them the email which showed that these are actually Croma vouchers and on that Croma found a loophole that the vouchers although Croma vouchers have been issued by a third party GYFTR n hence asked us to reach to them.We had raised a ticket with GYFTR but they had informed that since these are Croma vouchers only they will be able to validate, can you imagine that's going on here . This is kind of service Croma gives to it's customers, they have made us a football n just passing us from one team to another. The gift cards are worth Rs 11, 000 n i m definitely sure Croma will not give it. Pls be careful before purchasing Croma gift cards from any platform n also ensure to inform your employers not to gift Croma gift cards even for corporate gifting as these gift cards are complete.hoax and kind of a money making technique by cheating customers of their hard earned money n efforts. Disappointing company n pathetic customer service