[Resolved] Croma — No service against product in warrenty from croma retail | |||||
I had Purchased two window ACs (1ton and 1.5 ton respectively) from croma retail, MGF Grand mall, gurgaon on 11th March 2013 in the name of my wife Radha Dey. Voltas provides 1 year product warranty and 5 year compressor warrenty. we had also taken an extended 2 year warrenty for the product on the day of purchase from croma. The 1.5 ton window ac started having problems and worn down hence I had launched a complaint in croma customer care on 14th of September 2015. The product is still in warrenty and croma agreed to it. We had made several calls to the and received several calls from croma as well as voltas customer care but nobody came to resolve the issue and still today when i call, the customer service personal says, "I know you are facing problem, so i would raise an issue". then nothing happens. Its half a month passed we had to sleep in humidity and have sleepless nights. Am never going to buy products from croma again.. Invoice number: SLF02A[protected] Was this information helpful? | |||||
Aug 10, 2021 Complaint marked as Resolved Croma customer support has been notified about the posted complaint. Verified Support Apr 28, 2020 Croma Customer Care's response Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.
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 2 Comments | |||||
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Dear Niladri,
Trust your complaint with Croma has been resolved.
For any further queries or feedback, do feel free to call us on[protected] or e-mail us at [protected]@croma.com
Complete satisfaction of our customers is most important to us and it is our constant endeavor to ensure the same.
Sincerely,
Team Croma
Trust your complaint with Croma has been resolved.
For any further queries or feedback, do feel free to call us on[protected] or e-mail us at [protected]@croma.com
Complete satisfaction of our customers is most important to us and it is our constant endeavor to ensure the same.
Sincerely,
Team Croma
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