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[Resolved]  Croma — No Timely Delivery of Appliances

This is with regards for no timely delivery of Washing Machine as promised.(HOPELESS SERVICE), false promise.
The executive of Croma gallery- Ghodbunder Road Thane West (Mr Amit) has assured of delivery of Washing Machine on 04th Nov 2020 at my residence in
Malad (W), as full payment was made on 02nd Nov 2020.
On 04th Nov when calling executive Mr Amit for the confirmation of delivery, he had assured the appliance (Washing machine) will be delivered latest by today evening.
We recieved call from the delivery boy (Vijay Kori) and he informed he will deliver washing machine by 2100hrs as stuck in traffic, when again calling him at 2200hrs he was on delivery for some other appliance somewhere and informed in a very rude and rough tone.
This is not at all acceptable, false promises are given to customers at the time of booking.
I would like to request you to take strict and disciplinary action against the delivery person Mr Vijay for his misbehavior, and need and acknowledgement.

Regards
Sameer Bogam
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Complaint marked as Resolved Nov 4, 2020
Resolved, Thanks

Complaint Status


[Nov 05, 2020] Croma customer support has been notified about the posted complaint.
Updated by Sameer Bogam Nov 04, 2020 Disregard with the complaint above,
regret for the inconvenience caused.

Regards
Sameer Bogam
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    Croma
    Customer Care Service
    Customer satisfaction rating
    68%
    Complaints
    1709
    Pending
    498
    Resolved
    993
    Croma Phone
    +91 72 0766 6000 [Helpline]
    +91 22 6761 3600 [Support Office]
    +91 40 6722 6870 [International Helpline]
    Croma Address
    Unit no.201, 2nd Floor, Akruti Center Point, MIDC, Andheri East, Mumbai, Maharashtra, India - 400093
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