[Resolved] Croma — Non - delivery of Faulty TV | |||
Our TV was taken away by your technician on 3rd March, as per our complaint with you. The reported delivery date was 10th March. But sadly, the delivery has not yet been made even after repeated phone calls to the technician Mr.Ashok Kumar and Mr.Vinod . It was also noted that Mr Vinod gave a very rude reply when we called today i.e 14th March. We were assured of the delivery by 4.00 pm on 14th after a call made on 13th March. As we didn't receive it by 5.30 pm, we called Mr. Vinod and received a very rude reply. It is not really appreciated that a customer should be treated this way after a delay on your part. Kindly take note of this issue as the customers expect a certain level of decency on the part of the service providers. P P Jome. Was this information helpful? | |||
May 31, 2020 Complaint marked as Resolved Croma customer support has been notified about the posted complaint. Verified Support Apr 27, 2020 Croma Customer Care's response Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.
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