[Resolved]  Croma — Non delivery of products and helpless customer care

Address:

New Delhi, Delhi, 110019

Hi, I had booked a TV (Invoice - SLF02A[protected], with multiple confirmations from the store guys (both the demo and the billing counter executives) of a guaranteed delivery the very next day. Happily I made the payment and was waiting upon receiving a confirmation sms that my product is in the in delivery as early as 10:00am the very next morning, however its been more than 24 hrs since sms and I am yet to receive the delivery, but the sms have been flowing non-stop confirming my product is in delivery. Now the worst part - customer care - their server went offline from 11am yesterday till as late as 6:00pm, the customer care executives do not know who has my delivery been assigned, when will it delivered, and do not have any means of even cancelling the invoice(due to non-delivery). They neither have the 2nd level escalation and the only thing they do is say sorry. I have had the worst experience with Croma, had never imagined a Tata enterprise to be this worse. I had lodged two service requests - SR[protected] & SR[protected], but are yet to receive a satisfactory closure. Thanks, Prashant