Croma — Non experience technician, non getting help by customer support ,

Hi this is Abhishek Singh registered mobile number [protected], I have purchase TV from Croma store last 6 months ago and every each 10 days I am facing issue in this TV the technician is coming and only rebooting my TV but every 5-6 days same issue is coming out . When this time we are talk to customer support then he is saying his senior will reply in 2 hours but no one call me or getting any email by the company and today I see the message that your issue is resolved .
No technician is come in my home then how could be the problem is solved and it is very difficult to talk to customer support senior there every time they are in meeting and saying customer to hold for 2 hours or they will reache back to you. no one is listening to our matter so requested to take necessary action and kindly replace my TV that's all.