[Resolved]  Croma — non-installation of ac, 7 days after purchase

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201305
Website:	www.croma.com

Croma mobile number - [protected]
Invoice number - sla[protected]

I moved to noida on on 27th may and on same day i went to croma, gip noida and purchased a split ac as the heat was just too much and kids were struggling to rest, leave alone sleep.

They said that it is not in warehouse and delivery will happen on 28th may, installation by 29th (As that is the sop). Now my wife and i have been calling them for last 4 days, and installation hasn't happened yet.

Only reason given is - we had wrong address for installation. I bought a window ac around 7 years ago from croma and that was the same address being used. This is the lamest reasons of all - how come ac was delivered to my address next morning, if the address was wrong.

I spoke to sachin chaudhary, ass. Deptt manager, he said that ac will be installed by eod 1st june or 2nd june morning, anyhow. Its already 4pm and no call has come.

I want to return this product and want a full payment back, with mental and physical trouble caused to me because of their fault upto rs. 10, 000.