I have purchased aquaguard wP Royale RO+UV+MTDS+ZPP+SS, product ID 230056 on 4th March 2023 from Croma store at DLF Mall of India. The aquaguard was supposed to be delivered and installed by 5th March afternoon, I.e., today. I got the call from eureka Forbes for installation o[censored]nit, however, the unit hasn’t reached. We have been calling since morning and was getting a response that we will get it in 10 min. At around 2 pm we got to know that Croma didn’t have the unit to sell, however, the sales man sold the unit will a commitment of delivery and installation. The sales man name is Ashok working at Croma DLF. We have been calling since morning till now but in vain. We have reconstructed out kitchen and there is no water we have at home. It’s really disgusting that we have wasted the whole day still getting false commitments from Ashok since morning. When we told him to cancel the order, he offered to give a credit note, what a fun ….means you need to shop the RO from other place for 20000 and you need to buy something from Croma as well to adjust the credit note.
We want some serious action against this guy who sold the product without availability. Let me know the status of the order please.
Kanika verma
[protected] Was this information helpful? | 
Post your Comment