[Resolved] Croma — Not providing service to install refrigerator spare part

hakimec17

from Mumbai, Maharashtra

Address:

Pune, Maharashtra, 411028

Complaint no:
1. PUN020716FS00004
2. PUN180716FS00004

I had raised a complaint couple of times, but no one responded.

I had asked to install refrigerator door tray for which i am ready to pay. Refrigerator is still under warranty.
They have also charged me for extended warranty for another 2 years. What is the use of such warranty when they don't provide service, even customer is ready to pay them. Pathetic Customer service and support team.

Every time i call customer care, they have only one answer - "we will try to resolve soon". Its been more than 1.5 months now.

I would recommend not to buy Croma products. Initially we may find it cheaper as compared to other brand, but eventually its our lose because they dont provide after sales support

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Aug 13, 2021

Complaint marked as Resolved

Croma customer support has been notified about the posted complaint.

Verified Support

Apr 23, 2020

Croma Customer Care's response Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.