[Resolved]  Croma — not received inr 4000 worth compliment dslr camera bag with the nikon d5300

Dear team,

I have purchased nikon d5300 (Bill no: 00000rc[protected] and nikkor 70-300 mm f/4 lens (Bill no: 00000rc[protected] from delhi international airport terminal 3 on 8th aug 2017 yesterday. The camera had a consumer offer mentioning that it comes with "vanguard ziin 39 worth inr 3990 included with the camera" but this was not given to me...

I'm extremely disappointed with croma customer service as i have repeatedly logged in the issue (Sr[protected], sr[protected], sr[protected], sr[protected], sr[protected], sr[protected], sr[protected]) and this has been repeatedly canceled without even attempting to resolve the issue or contact me on my uk mobile number/email address as requested. The latest update given by escalation manager was to pass my indian address and they will ship it last week. When i saw no updates post 26th aug, i called back today and the customer service agent mentioned that the ticket is closed mentioning the customer can collect when he is in india. Why should i get affected for croma's fault? I'm taking this to consumer forum as the cost of calling croma call centre has also exceeded inr 3500 already and i'm in loss of a product which i was supposed to be provided by croma. I don't want any customer to get cheated like me from croma delhi international airport and hence beware of croma stores and their customer care tactics when it comes to handling this type of issues.