[Resolved]  Croma — Not repaying money for cancelled order

Address:Kerala
Website:croma online store

I ordered oneplus nord CE phone through croma but they cancelled my order on very next day. Order was placed on 09 Aug and I got a cancellation email on 10 Aug. I spoke to customer care on 14 Aug and they promised money would be back to my account in 5-7 days. Since money was not received, I reached out to them again today and they are talking all nonsense now and asking for another 5-7 days for refund. Poor customer service, no escalation matrix and poorly managed store. I would suggest never ever go near this name when you think about any new purchase. This name is real shame to TATA group
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Oct 3, 2021
Complaint marked as Resolved 
Croma customer support has been notified about the posted complaint.
Verified Support
Aug 31, 2021
Croma Customer Care's response
Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.
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    +91 22 6761 3600 [Support Office]
    +91 72 0766 6000 [Helpline]
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    Unit no.201, 2nd Floor, Akruti Center Point, MIDC, Andheri East, Mumbai, Maharashtra, India - 400093
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