Croma — Online Purchase of Faulty Smart Watch

Croma — Online Purchase of Faulty Smart Watch

P Payal Patnaik Oct 25, 2023 Oct 27, 2023 This thread was updated on Oct 27, 2023

Invoice:SLTC5099957, Purchased on:[protected] Received product with faulty strap Have been calling the customer care team but team is giving me false commitment. The first customer care rep assured me the product will be picked up from home and that I have to share a pic of the product which I did . Today when I called them, the new agent tells me to go to the store and get it sorted. Their supervisors don’t come on calls to handle the matter . There is no support Was this information helpful? No (0) Yes (0)
Croma customer support has been notified about the posted complaint. Verified Support Oct 27, 2023 Croma Customer Care's response Dear customer, we request that you reach out to our customer care team at [protected] or send an email to [protected]@croma.com. Alternatively, you can also visit the Croma outlet near you. They will assist you with the resolution of your concerns.
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