Croma — Order Id[protected]

Address:

Croma

Purchased this ac on 8th August 2022. i had applied offer of 10% cashback on icici credit card emi. both before and after purchase i had called to confirm about the offer. also after the product was delivered i was told that the 10% cashback will be credited within 90 days to my original payment method. but then I received an email saying that cashback offer is not applicable on no cost emi. nothing such was mentioned in the terms and conditions of the offer. when I selected the offer also only 2 payment method were available emi and no cost emi. all other payment methods like debit card credit card net banking UPI disappeared. if it was not applicable on no cost emi then why did that payment method not disappear. attaching the offer applied screenshot and in that also it's written 10% cashback on icici credit card emi no cost or standard is not mentioned. they should have mentioned this before. also i have been calling customer care of croma and they are raising service request and saying i will get call from finance department but nobody is calling me. height of irresponsibility from croma. highly disappointed with such bad service from croma. i want my 10% cashback of 2749 asap in my credit card.