[Resolved]  Croma — Order is not cancelled after 5 calls and 5 emails

Hi,

On 23 may i have place an order on croma and same day i have raised a request to cancel the same order. I have been told that it will cancel and team has raised a request to cancel the order but i have not received any confirmation. So next day i mailed again and asked same thing they again confirmed they escalated this and order will cancle and i will get confirmation in 24 hours. Again i did not received any confirmation. And now today after 4-5 calls and 3 mails i got a message from blue dart that my order has been shipped and will be delivered by 27. This is completely disgusting and unacceptable. This is the order no[protected] and this is my complaint or escalation no - SR[protected]. Every time they assure me order will not dispatch and it will canceled but now today i got this dispatch message from blue dart. I don’t want this order and i want to cancel it right now and make a refund.
Unbelievable service from croma really pathetic cx experience i have experienced.

Below are the reply from the cx executive via mail :

1. Dear Sir/Madam,

Greetings from Croma!

Thank you for writing to us, We apologize for the inconvenience you encountered recently.

With reference to your email, we have already registered your complaint via ticket number SR[protected] and we would like to inform the maximum time of resolution will be “ 7 to 10 days”, however, please allow us 24 hours to come back to you with a confirmation.

Should you need any additional support in the interim, do feel free to call us at[protected] and we’ll be happy to help.

Regards,
Lawrence | Customer Support Team
Infiniti Retail Limited | A TATA Enterprise
Contact:[protected]

2. Dear Customer,

Greetings from Croma!

Thank you for writing to us, we regret for the inconvenience caused to you.

With reference to your below mail, as one of our agent informed you that we have escalated to the team and once the product reaches to the wear house will be initiating refund for the same and will be updating you as well .

Should you need any additional support in the interim, do feel free to call us at[protected] and we’ll be happy to help.

Regards,
Nisha Koradia| Customer Support Team
Infiniti Retail Limited | A TATA Enterprise
Contact:[protected]

Still my order dispatch ! This is croma service!!!
I want my refund and the confirmation of the cancelled of the order. I asked to cancelled it before it was shipped and now it was dispatched and still not confirmation of cancellation.

From,
Frustrated customer of croma