Croma — Panel is Broken - LG LED 126CM 50UR8050 4K/UHD

ashuutekar

Nov 22, 2023

Address:

Mumbai

Even escalation with croma customer care and nodel officer and grievance team I have not yet received my refund amount after even 30 working business days and not getting any response from side also not getting satisfied answer from customer care team.

when I call for update team only ask to wait for refund and only raising tickets also not getting any call back after 24 Hr wait even I have waited for 30 days now. Is croma team have any SLA or timeline to solve this issue?

croma ticket number C[protected]

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Croma customer support has been notified about the posted complaint.

Verified Support

Nov 24, 2023

Croma Customer Care's response Dear customer, we request that you reach out to our customer care team at [protected] or send an email to [protected]@croma.com. Alternatively, you can also visit the Croma outlet near you. They will assist you with the resolution of your concerns.