[Resolved]  Croma — Pathetic Product Quality and much worse customer service

Address:

Gautam Buddh Nagar, Uttar Pradesh

We had purchased a Window Split AC from Croma, Pacific Mall, Ghaziabad on 28th Jan, 2014 (hardly 15 months now) with Invoice Number - SLF02A[protected]. We with the onset of season requiring AC when the temperature approaches blazing 45 degrees here, the product stands as near non- functional (There is no Cooling). I raised a request on 21st May, 2015 about this issue with request id - DEL210515FS00011 and the technician visited and told us the Ac needs gas refilling. It was pretty shocking as normally another other brand AC works fine for alteast 3-4 seasons. But since the product is in warranty of 2 years iot was confirmed by Croma that gas will be filled by croma only. But till now, even after calling service center moring and evening the AC is still not picked by the Croma guys and no one has contacted us even after assuring that we will be getting a call in 2-3 hours on 23rd and 25th may, 2015. It makes me question the quality of the product delivered and customer service standards of Croma. When i told them i want to speak to there superiors the phone was kept on hold for more than 10 mins and no response. Croma is not having any escalation matrix for their products. Copy of the bill is attached. Regards, Sonal +91-[protected]