[Resolved]  Croma — Pathetic service, Staff, Customer care

Address:

Mumbai City, Maharashtra

I bought JBL speakers from online website and they asked me to go to a far store to pick it up. I did drive 30 km to this store to pick up this product however, as per your manager over there, it is not in stock, Please provide an explanation that why I was being sent to the store if it is not available. The manager is not responsible enough to provide me a solution or alternative. I did call the customer care however, that is another pathetic experience i faced with Croma when the executive put on hold for 10 minutes and never got back and hung up without answering my query. I have no other option after personally meeting the croma store manager and calling Customer care, and both failed to provide me an answer that how can i get the product I paid for. Please treat this as a complaint and escalation to higher management for irresponsible behavior from Ghatkoper store as well as customer care on 1800 number. Also, let me know how the product will be delivered to me. order Ref. No. 196973 invoice no. SLA035EC0000190