Croma — Payment Deducted Order Not Placed - Apple Airpods 2nd Generation

I placed an order with Croma for an Apple Airpods 2 generation on 14th July 2022.
Money got deduced from my account but I didnt got any order confirmation since then.
I even raised complaint with Croma but there is just useless I got nothing from them expect that - Please wait.
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Croma customer support has been notified about the posted complaint.
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Hi there, we are sorry to hear about the issue that you are having. Kindly share the SR number/invoice number/transaction id so that we can investigate this further. Also, we recommend you not to share personal details or sensitive information on the public platform.

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