[Resolved] Croma — Pending Installation and DEMO

Rajesh1985k

from Bengaluru, Karnataka

Oct 26, 2022

Address:

Croma, P.R. Business Centre, Marathahalli - Sarjapur Outer Ring Rd, Kadubeesanahalli, Marathahalli, Bangalore, 560037

Hello
I purchased a BOSH W/M FL 8KG WAJ2846SIN SLV INV 5S from Croma Marathahalli, Bangalore on 20.10.2022. It was delivered on 21.10.2022 with exchange of old product and the store promised installation would be done within 48 hours of delivery. But still the installation is not done. More than 10 times I called customer care, they said we are escalating to the back end team and it will be installed within 24 hours. The next time I call, I will get the same response. Today they closed my ticket that I had raised on 21 and created a new one. When I called CC to reopen the old ticket, they said it was not possible. It looks like they have done it to save their SLAs. There is no escalation email or second level escalation to report. Please do the needful action.

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Nov 28, 2022

Complaint marked as Resolved

Croma customer support has been notified about the posted complaint.

Verified Support

Oct 27, 2022

Croma Customer Care's response Hello Rajesh, this is not the experience we would want you to have. Please get in touch with us at[protected] or write to us at [protected]@croma.com for further support.