[Resolved] Croma — poor video quality and blur issue in vivo s1 | |||
I had purchased Vivo s1 on 08-09-19 from croma store Ghaziabad. When I get back to home I used Facebook and found that the video quality is very poor (blurr issue) and YouTube video quality is also poor. Next day I visited store and showed same to the executive. He also accept the same and told to bring it at service center.I refused to take it at service center as I have purchased new phone and from the first day I am facing problems. They take my phone and told to come next day. When I again visited there they again told me to come next day. Finally they handover my phone on 11-09-19 by saying that they have get the phone checked by Vivo service center they are saying no fault reproduce. I was very disappointed as they are unable to deliver the concern.on[protected] I personally visited at Vivo service center and showed them the concern.They accepted that the FB videos are blurring. But they are giving excuse of fb as third party.After a very long conversation they saying to leave the phone they will cross checked the concern whenever another Vivo s1 comes. I had heard one of their executive saying "vivos1 new launch hua hai problem aati hai" They are not giving me solution.Now I want my money back. I am feeling cheated by Vivo and Croma. Regards Aditi Bhargava Was this information helpful? | |||
May 25, 2020 Complaint marked as Resolved Croma customer support has been notified about the posted complaint. Verified Support Apr 23, 2020 Croma Customer Care's response Hi, trust your issue has been resolved, do feel free to reach out to us in case of any further assistance. #BrighterEveryday
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