[Resolved]  Croma — Product Issues regarding SAMSUNG LED 81cm 32F5500 purchased from CROMA

Address:

Bangalore, Karnataka

I purchase Samsung LED 81cm 32F5500 on 11th January 2014 from Croma (Bangalore) with 2 Years Extended Warranty. The OEM Warranty got expired during Jan 2015. Post the Warranty expiry the unit has been faulty 4 times and all 4 times the issue is same i.e. the LED Panel goes faulty and doesn't show any display. Although Croma has replaced the LED Panel 3 times but now the same issue has repeated 4th time 2 weeks ago. This is becoming a huge inconvenience for us. I did my due diligence and found out that this particular model of Samsung had issue and now the model is discontinued. However I am totally stuck now. After every 1 or 2 months the same issue has happened since Jan 2015. I refused to get the LED Panel change from Croma and asked them to provide me a permanent solution as the same issue has happened 4th time. There is no guarantee that this issue will not happen again and hence I have asked Croma to provide me a unit replacement in coordination with Samsung as this product itself was faulty. They asked Samsung to attend this call and Samsung Engineer said that the cost of change would be around INR 14K. He admitted that this particular series had this problem but he cannot write it down official as he will be fired. Can somebody help please? Croma Services Request No. SR[protected] Dated 3rd Aug 2015 Samsung Ref. No. [protected]