[Resolved] Croma — Product Service | |||||
Hi, I have filed a complain of low cooling for the AC of croma on saturday, 28/05/16. They have a SLA of solving the issue in three working days maximum. The technician visited my complain on Tuesday morning. & hesitantly confirmed the gas leakage of my AC, & said another technician will come & fill the gas, till evening. Today is 2/6/16, No ONE came for the service in spite of making n no. of calls to the customer care. Customer care responses: We apologise, your issue will be solved by EOD. We apologise your issue will be solved by tomorrow EOD. NOTHING HAPPENED TILL NOW. I am not writing this complain for customer reviews but i want a necessary action to be taken up for the company promising false commitment of customer service. Was this information helpful? | |||||
Sep 4, 2021 Complaint marked as Resolved Croma customer support has been notified about the posted complaint. Verified Support Apr 23, 2020 Croma Customer Care's response Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.
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+91 22 6761 3600 [Support Office]
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Unit no.201, 2nd Floor, Akruti Center Point, MIDC, Andheri East, Mumbai, Maharashtra, India - 400093
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