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Croma

Croma — Purchased a TV delivered defect set

I purchased a TV Kodak 126 cm 50 inch QLED from Croma online it got delivered on 10/05/2023 and installation done on 11/05/2023. However, installation technician has confirmed the tv is defect one and shared the job sheet and raised a complaint with croma. Croma has taken request and informed us that replacement will be processed with in 24 to 48 hours. But, i did not get any call even if for 48 hours. And when I called to customer care, due to product unavailability we are initiated return of the product with taking the confirmation from me.

Now, if the we need to return the product need to wait for 2days to pickup the. 7 days to get the refund.

This was the very bad experience from Croma.
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Comments

Hi Bhagavan, we apologize for the inconvenience this has caused you. We have highlighted this issue to our concerned team, and we will get back to you with an appropriate resolution at the earliest. We appreciate your patience and understanding in the interim.
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Hello Bhagwan, we acknowledge that our team has been in contact with you and have received confirmation that you do not wish to return the product. If there's anything else we can assist you with, please don't hesitate to let us know.
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