Croma — Received deactivated vouchers

Shrikant Nimbalkar

from Mumbai, Maharashtra

Aug 30, 2022

Website:

www.croma.com

Hi I have requested 3 vouchers from hdfc as per the offer
GCID are
EPR[protected]
EPR[protected]
EPR[protected]

on the voucher terms I read that Offer code can be activated till 31st Jan 2022 but I claimed this vouchers in 25 august 2022

here https://creative.accentiv.co.in/accentiv/2021/EMV-TX/Croma.html

For offer activation I have also sent a SMS – “GCACTto [protected]

But I received no reply neither my card got activated. I tried calling the HDFC Vouher helpline but no customer care is attending my call.
Kindly provide me solution asap

+1 photos

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Croma customer support has been notified about the posted complaint.

Verified Support

Sep 02, 2022

Croma Customer Care's response Hi, we request you to reach out to our customer care team on[protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.

Sep 03, 2022

Updated by Shrikant Nimbalkar I did not received any satisfactory response from croma customer care neither HDFC have picked up my call neither they have any support email id to contact on.

Dear Sir/Madam,

Greetings from Croma

With regards to your service request number (C[protected], we would like to inform you that kindly contact the gift card issuer for further update.

Hence we are closing this case from our end.

Should you need any additional support in the interim, do feel free to call us at[protected] and we’ll be happy to help.

Regards,
Suraj| Customer Support Team
Infiniti Retail Limited | A TATA Enterprise
Contact:[protected]
Email: [protected]@croma.com| Shop at: www.croma.com