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[Resolved]  Croma — received pre activated refurbished laptop on brand new mrp

I have made a purchase from croma a lenovo laptop, pf168v3q, according to croma representative. It has 1 year warranty and i came out of the store, after 7 months it started creating issue i decided to sell it on cashify so executive came amd told its out of warranty. As per lenovo website croma representative cheated on my by showing that warranty is 12. Months left but it wal preactivated. Now laptopt is not working proper as it seems like opened earlier used when found non functional, was refurbished by croma and re sold to me.
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Complaint marked as Resolved May 16, 2020

Complaint Status


[Mar 22, 2020] Croma customer support has been notified about the posted complaint.
Verified Support
Croma Customer Care's response Apr 15, 2020 Greetings From Croma, I request you to kindly share you registered contact number and invoice details so that I can assist you further. Or you can reach out to our customer care team on[protected] or write an email at [protected]@croma.com.
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    Croma
    Customer Care Service
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    +91 72 0766 6000 [Helpline]
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    Unit no.201, 2nd Floor, Akruti Center Point, MIDC, Andheri East, Mumbai, Maharashtra, India - 400093
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