[Resolved] Croma — refund amount not received for online shopping from croma

Keerthana12345

Address:

C9, Thiru Vi Ka Industrial Estate, SIDCO Industrial Estate, Guindy, Chennai, Tamil Nadu 600032, Chennai, Tamil Nadu

Product: Lenova laptop
Cost: 20, 000

Ordered Date: 11th Feb 2020 - Online payment was also done on the same date.

Product delivery date was on 17th Feb 2020. I didnt receive the product on delivery date and NO PROPER update from croma Team

When called customer service they said product not available . so i requested for order cancellation.

From 17th Feb - 27th Feb (10 Days) - I was continuously following up with customer service team, then finally on 28th Feb 2020 received a call on Confirmation of refund has be initiated and same will be processed within 5 days.

Even after 5 days amount was not refunded and again called customer service they said that we have already forwarded the same to accounts team and they will send remainder again today.

When the product is not available they shouldnt have deducted my amount or showcased in online. Why this happened??????????????????

Why refund is taking so much time????????????

Poor customer service...!!!

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May 17, 2020

Complaint marked as Resolved

Croma customer support has been notified about the posted complaint.

Verified Support

Apr 15, 2020

Croma Customer Care's response Greetings From Croma, I request you to kindly share you registered contact number and invoice details so that I can assist you further. Or you can reach out to our customer care team on[protected] or write an email at [protected]@croma.com.