Croma — Refund from Croma a nightmare

Address:

Faridabad

I have ordered Croma washing machine 7.5 kg on dated 09.01.23 and got delivery of defective machine on dated 10.01.23, which I returned. After some time when I didn't get back the machine than contacted to Croma customer service and told me that machine is out of stock, and I would get refund. Which even after passing 16 days I didn't receive, there are several follow-up with their customer service executives and they have only one repetitive answer that I will get back call from their team within 24 hrs. which I never received. In such a cold day they are sitting on my money and now I am without washing machine and force to wash the cloths from hand.

How ridiculous their behaviors are? Sitting on money for such long time when I need that product most which was supposed to purchase when I get refund from them.

Never ever buy anything from croma