[Resolved] Croma — Refund not initiated on time

[Resolved] Croma — Refund not initiated on time

A Ankur Vaish from Delhi, Delhi Jul 7, 2021 Jul 14, 2021 This thread was updated on Jul 14, 2021

I did cancel my order ( Order ID:[protected], on 6th July and it was promised by customer care support that i will receive a confirmation mail & my refund will be initiated within 24 hrs. 24 hrs are over and till this time i haven't receive any confirmation from Croma side neither refund is initiated. My money is stuck and i need it urgently to buy new phone as my current one is busted. I am never ever gonna use croma again, very very bad experience and there customer service is worst they don't have any clue on how to fix the problem. Was this information helpful? No (1) Yes (1)
Aug 15, 2021 Complaint marked as Resolved Croma customer support has been notified about the posted complaint. Jul 08, 2021 Updated by Ankur Vaish Still no one has contacted me and the customer care senior spoc - Mr. Rahul Kavetri promised me to call back but he hasn't. Everyone is croma customer care is a fraud. They do false promise just to disconnect consumer's call at the moment and then they don't connect further. Jul 08, 2021 Updated by Ankur Vaish Just received call from Rahul Kavetri, he promised me to get an update within 2 hrs. Verified Support Jul 14, 2021 Croma Customer Care's response Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.
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