[Resolved]  Croma — Refusal to honour extended warranty

I had bought a voltas room cooler from croma store on 14.5.17 (Transaction number slf02a[protected] with extended warranty of 2 years. Recently the swing stopped working. The worst part is that same problem happened last year as well for exactly the same reason which should have been sorted last time only. I tried to contact the voltas customer care number [protected] on 1.5.20 but i was asked to call back after 3.5.20 as no executives were available due to covid crisis. I called again on 7.5.20 but the result was same. I tried launching an online complaint to voltas service.com on 9.5.20 but the site was down due to lockdown. I finally managed to launch an online complaint to voltas on 11.5.20 (Request id [protected]). The company person visited my house four days later on 15.5.20. After checking my product he advised to replace a part but advised me to take approvals from croma first. I immediately sent them a mail. I called croma customer care on 16.5.20 where i was told that the product is out of warranty. When i told them the sequence of my complaints and inability to contact voltas due to covid i was told that i should have contacted croma instead of voltas. Please tell me as a customer how am ia supposed to know that i have to contact croma first when i had purchased a voltas product. I was also told that despite nationwide lockdown croma customer care was fully functional and i should have contacted them earlier. My request to speak to someone superior was also denied citing limited staff. I would want them to replace the defective part and also replace the part that is leading to this problem again and again