[Resolved]  Croma — Regarding Mobile Services

Address:New Delhi, Delhi

Dear Sir/Madam I had purchased Croma Mobile (Invoice No. SLF02A[protected], Model No. CRCB2243, IMEI -[protected] on dated 26/06/2014, from Infiniti Retail Ltd as Croma Retail Invoice Del-Preet Vihar -A089 Plot No. C-53, Preet Vihar, Vikas Marg, New Delhi-110092. In this Mobile second slot is not working and Volume is very low quality.I inform to Infiniti Retail Ltd as Croma Retail Invoice Del-Preet Vihar -A089 Plot No. C-53, Preet Vihar, Vikas Marg, New Delhi-110092 and hence the same was given in croma service center Globe Connexion & Services Plot No 23 1st Floor Veer Saverker Block, Opp Metro Pillar No.60 near Near Nirman Vihar Metro Station, Shakarpur, Delhi-110092 on date 01/08/2014. The work order no is DLH-SHK-GCS-907.Afterthan service centre insured me repair my mobile with in three days but no response then i visited the service centre then told me required more than 15 days but till today no response from service centre. I requested you see this matter and resolve this problem soon as soon possible. Regards Manish Kumar Mob.No.[protected]
Was this information helpful?
No (0)
Yes (0)
Aug 14, 2020
Complaint marked as Resolved 
Croma customer support has been notified about the posted complaint.
Complaint comments 

Comments

Dear Customer,

Thank you for sharing your feedback with us. This will help us greatly to improve our service standards for you.

Our Croma Care representative will get in touch with you shortly.

Our customers’ satisfaction is most important to us and it is our constant endeavor to ensure the same.

Sincerely,

Team Croma
Dear Manish,

Hope our team has contacted and informed you to collect the product from store.

Sincerely,

Team Croma

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Croma
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    75%
    Complaints
    3217
    Pending
    451
    Resolved
    2241
    Croma Phone
    +91 22 6761 3600 [Support Office]
    +91 72 0766 6000 [Helpline]
    +91 40 6722 6870 [International Helpline]
    Croma Address
    Unit no.201, 2nd Floor, Akruti Center Point, MIDC, Andheri East, Mumbai, Maharashtra, India - 400093
    View all Croma contact information