[Resolved]  Croma Retail — croma retail croma retail, debited money from cc, but order confirmation and invoice not received

Address:

LALITA PARK LAXMI NAGAR NEW DELHI 110092

Hi,

I have ordered a mobile handset model number vivo y91i (5 pis) & oppo a1k (2) from croma retail through online. My order number is[protected]. But did not receive any order confirmation email or sms after that. I did not even received the invoice of that purchase but my money got debited from my cc account for that. I called the help line number and they told that there is no information found against my order number. They provided me an email address to send the details. I sent 3 times but did not get any response back from them. Which is now worrying me.
This is really an unprofessional and worst service from a merchant like croma. However what i want to know is, what is the current status of my order? When i will receive the order confirmation email along with invoice? When my mobile handset will be delivered to my address?

Please assist me with this to know at least the status of my order.

Attaching screen shots of email that i receive from croma retail online.