[Resolved] Croma Retail / Cromaretail.com — Delay in shipping and lies about non availability of product | |||
I had placed an order for Usha Pedstral Fan on 10th Feb. They said the product will be delivered on 4 to 7 working days. I had followed up on Sunday i.e 16th Feb to know the status of the dispatch. After I called the customer care they said they will arrange for a call back on Monday i.e 17th Feb and inform about the status. To my surprise I recieved two emails from Croma Support. First one was an email mentioning my order was cancelled. The second email saying my order was confirmed with new InVoice number. I was furious to know what is going on, I waited till Monday. On Monday, a representative called and explained the product was not available on Mumbai warehouse so we have to place an order in another warehouse at Delhi and hence the delay in delivery. Why can't they proactively do the warehouse switch on the day 1 when they know the unavailability of product in the Mumbai warehouse. What is the whole point of customer service when customer has to follow up every day with CROMA customer support and yet not recieve any updates nor the product. CROMA / TATA service is terrible. CROMA started to lie to people about timely delivery of product now a days. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 4 Comments | |||
Comments
Dear Raj,
Thank you for sharing your feedback with us. This will help us greatly to improve our service standards for you.
We would like to get in touch with you. Request you to share with us your contact details (phone number or e-mail id) to allow us to get back to you.
Complete satisfaction of our customers is most important to us and it is our constant endeavor to ensure the same.
Sincerely,
Team Croma
Thank you for sharing your feedback with us. This will help us greatly to improve our service standards for you.
We would like to get in touch with you. Request you to share with us your contact details (phone number or e-mail id) to allow us to get back to you.
Complete satisfaction of our customers is most important to us and it is our constant endeavor to ensure the same.
Sincerely,
Team Croma
Dear Raj
Trust your complaint with Croma has been resolved.
For any further queries or feedback, do feel
free to call us on[protected] or e-mail us at
[protected]@cromaretail.com
Complete satisfaction
of our customers is most important to us and it is our constant endeavor to
ensure the same.
Sincerely,
Team Croma
Trust your complaint with Croma has been resolved.
For any further queries or feedback, do feel
free to call us on[protected] or e-mail us at
[protected]@cromaretail.com
Complete satisfaction
of our customers is most important to us and it is our constant endeavor to
ensure the same.
Sincerely,
Team Croma
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+91 22 6761 3600 [Support Office]
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Unit no.201, 2nd Floor, Akruti Center Point, MIDC, Andheri East, Mumbai, Maharashtra, India - 400093
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Thank you for sharing your feedback with us. This will help us greatly to improve our service standards for you.
Our Croma Care representative will get in touch with you shortly.
Our customers’ satisfaction is most important to us and it is our constant endeavor to ensure the same.
Sincerely,
Team Croma