[Resolved] Croma Retail — Extended warranty | |||
I had bought a Samsung plasma tv, bill no. SLF02A[protected] in September 2011, I also paid for an extended warranty at that point of time. This product stopped working 27th Oct 2013 I duly informed the Croma helpdesk on the 28th Oct 2013, their representative assured me that someone will come and attend to the problem within 3 working days. I got a few calls informing me that their technician will visit my residence next day, but till date no one has shown up. I also visited the Juhu, Mumbai, store and informing them about the issue this has remained unresolved. Now after several calls and assurances the matter is still unresolved. Now kindly direct me what should be my course of action in the above issue. Amitabh Sehgal Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
 3 Comments | |||
Comments
Dear sehgal,
Trust your complaint with Croma has been resolved.
For any further queries or feedback, do feel free to call us on[protected] or e-mail us at [protected]@cromaretail.com
Complete satisfaction of our customers is most important to us and it is our constant endeavor to ensure the same.
Sincerely,
Team Croma
Trust your complaint with Croma has been resolved.
For any further queries or feedback, do feel free to call us on[protected] or e-mail us at [protected]@cromaretail.com
Complete satisfaction of our customers is most important to us and it is our constant endeavor to ensure the same.
Sincerely,
Team Croma
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Thank you for sharing your feedback with us. This will help us greatly to improve our service standards for you.
We have escalated this issue to the concerned team and we will get back with the closure soon.
Our customers’ satisfaction is most important to us and it is our constant endeavor to ensure the same.
Sincerely,
Team Croma