[Resolved]  Croma — return and refund

Hi,

Myself and my wife visited the tata croma – grandmall – velachery chennai, on 22 dec 2018. We were planned to by an new washing machine for our new born baby and we have enquired about the new washing machine with the sales executive, we asked the washing machine with best hygiene washing quality machine and mentioned it’s for my baby, after heard our requirement the sal exe explained the front and top load with cost, we informed him suggest for best hygiene washing quality us as per our requirement, he asked us to buy lg 6.5 kg – jet spray washing machine and he mentioned this is the best in market will solve your requirement.

Then we purchased the lg 6.5 kg – jet spray washing machin at tata croma –velachery chennai. The delivery and installation has been done on next day, as soon the washing machine installed the technician asked to load some cloths for demo purpose and he left with in 5 to 10 minutes. We have loaded some cloths in the machine and the washing process has been completed after 1 hour. After we have checked the cloths and we got shocked the quality of the washing is very pathetic and we called the sale exce immediately and informed him the washing quality is very bad, the sales exce replied the product sold to you, we can do anything and the product delivered in good condition and there is no damages. And said you please call lg people for address the issues. Again i called the sale exce and asked him to connect to his supervisor, the supervisor also given the same feedback and asked me to call lg for the repair. I informed him this is not right way of response i believed your word and bought the product and now you are telling me to contact lg is not at all acceptable.

Then i had informed my wife to not to use the lg washing machine, and we been using the whirlpool semi auto washing machine because it should not affect my baby.

I was on continues official travelling till this tuesday, i had called lg customer service on 14 mar 2019 and informed them the washing quality is very pathetic. Lg have arranged for tech visit and the tech came to my home same day 12 pm, we have loaded 4 cloths in lg machine and another 4 cloths in semi auto machine, lg have taken 1 hour and whirlpool completed the wash in 30 minutes, we put the cloths in two different bucket of water and showed to the tech. Whirlpool semi auto cloths washing quality is very good and the water is still clear condition in the bucket, lg cloths putted in the bucked the water color changed / lots of dirts / lots of dust particles and some kind of sediments on water. After seen the quality of washing the tech taken the video and photo of the same and informed us i will take it to next level and he left.

Again i called him around 5 pm and asked for the status of the compliant, lg tech replied i am coming with senior tech and will be resolve your compliant. They arrived at 730 pm and the same experiment has been shown to them and the senior tech simply said lg machine is working and i can do anything if there is any repair only. He meant this is the washing quality of lg (Water color change / lots of dirts / lots of dust particles and some kind of sediments on water). And both of them left without proper solution.

Since this is my fifth product in tata croma, i bought the lg washing machine on name of tata croma and the sales executive word. I have spent my 24000 and the purpose of investing the product is not worthy and i need to buy best hygiene washing quality for my new born baby, i am ready to return the product back and request you to please refund the money.

Regards
Gopi g