Croma — Return/Refund requests # C[protected] not processed after multiple follow-up

Croma — Return/Refund requests # C[protected] not processed after multiple follow-up

A aksabari Apr 12, 2023 Apr 14, 2023 This thread was updated on Apr 14, 2023

Hi Croma support team, This is the final request call for taking action on my return/refund request raised for my Aquaguard water purifier purchase in the past 2 weeks. Almost 3 requests have been raised & no action has been taken to process my return/refund request. FYI - I haven't used the product & based on the Aquaguard technician's advice, the currently purchased purifier has to be replaced with a model with a booster pump. Please let me know if the request can be processed in a day/2 days time. Otherwise, as last resort, i might need to approach the consumer court to claim my refund. Appreciate your quick response. Greatly disappointed by your customer care treatment of my requests. C[protected]Latest) C[protected] C[protected] Thanks & Regards, Sabarinath AK [protected] Was this information helpful? No (0) Yes (0)
Croma customer support has been notified about the posted complaint.
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aksabari

Apr 13, 2023

Aquaguard people have called me to understand the problem & they have consoled me that they'll escalate this to the CROMA management. So far i haven't got a consolation call or rather an alternative approach to process my return. Despite my telling the CROMA local store (Coimbatore, Tamilnadu) that I'm ready to visit the store in person to return the product for a refund/replacement with another product.

CROMA management has to take severe action against the concerned return/refund department which has committed to processing my requests & hasn't taken prompt action. This is a very bad experience as a consumer i felt & moving forward would never in my life purchase a product online with CROMA.

Thanks CROMA for giving such a shameful experience. I've big respect to Shri. RATAN TATA Ji & that's the reason i bought TATA Nexon & i thought would purchase most of my retail products in CROMA (Tata enterprise). Such unaccountable actions cause great damage to the TATA enterprise & its my duty to escalate against people who're responsible for causing such bad names to TATA logo.

@ CROMA escalation team - Please take prompt action in another 2-3 days as I've crossed almost 2 weeks with a lot of mental agony.

Thanks,
Sabari

Croma Customer Care

from Mumbai, Maharashtra

Apr 14, 2023

Verified Support

Hello, we have made a note of your concern and order details. Kindly allow us some time to get this checked and get back to you with an update.

aksabari's [Complaint's author] reply, Apr 17, 2023

After multiple follow-ups with the service request raised for a refund request, CROMA has now replaced the product with another product which is still not delivered as promised by yesterday - April 16th, 2023. The replacement of the higher-end water purifier model was placed as per the CROMA branch manager's (Lakshmi Mills branch, Coimbatore) advice on April 15th, 2023. It was 100% committed to be delivered yesterday but no delivery until now. Time & again CROMA has proved that they would never/ever stick to customer commitments. Infact all the above replacement request happened just because there is a heavy push from the Aquaguard (Eureka Forbes) escalation team.

CROMA should now seriously think about re-batching/cleansing their whole staff team especially the Customer care team (Mumbai), who's full time spoiling the credibility & trust of Customers on their whole retail platform both online & in-store. experience.

Not sure CROMA would withstand the retail/online platform with such a Terrible Customer experience & with such a lethargic staff attitude. 1 more incident that I came across today while calling the in-store person requesting a quicker delivery, per his response he said the store would open only by 11 AM & most of the staff came later than that time. It's been a great surprise to me.

Despite of this sour experience, I accepted the replacement order request just for the respect I've for Shri.RATAN TATA ji & with no due respect to any of these lethargic & unaccountable (irresponsible) attitudes of CROMA customer care staffs.