[Resolved]  Croma — Samsung A51

I bought Samsung A51 from Croma Wakad on 14th November. Started the phone on 15th November. Used it on and off till 23rd Nov. following issues with its Audio (volume less than Samsung J Max that I had previously), Image Resolution (pixelated), Phone call voices garbled. We visited croma wakad, pune on 24th nov to get the phone checked. They sent the phone to Samsung workshop / repair centre. The phone was under observation for 5 days, and after this long they say it was a software update. We requested customer services team at Croma Wakad to exchange the Phone for a better version and higher price. We did mention that ok to bear the difference and if they want to deduct some (some as in some.. and not give us offer less by 10K) amount for the exchange that is fine as well. But no one was ready to listen / support. And we came back with the same mended phone. This was a gift and it has now ruined the experience and emotions attached for good.