[Resolved]  Croma — Samsung Ac invoice no.SLA[protected]

Address:

Contact no. 9922941713

Hi,
I had purchased two Samsung ACs from Croma store at Porvorim - Goa on .The idea was to give my aging mother and mother in law some respite from the Goa summer.However till this day this has not happened thanks to the lax attitude of the Croma and Samsung executives and technicians.
One of the ACs did not start at all.The other one did not start initially but after the technician came and "tightened" a nut it has started but the cooling is very poor.We have asked Croma to take back the first AC as it was defective and did not start.After repeated visits to the Croma showroom the matter was escalated and we were provided a number to call by Croma.However the concerned executive is not picking our calls due to reasons unknown .So now we dont know what to do . We continue to sweat and spend our work time chasing Croma and Samsung.
We bought the ACs from Croma as we had heard good reports of Croma service and are admirers of Ratan Tata.We were getting a marginally better deal at the Reliance Digital mall down the road but decided to go with Croma for the better perceived service.Things looked good initaily but once the problems hit everybody did the disappearing act.
So here is the deal.I want my AC replaced ASAP.Half the summer is over and we are still sweltering .Croma needs to get its act together and fast.
Regards
Dr Anand Madihalli